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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
361 ratings and 204 comments received in the last 90 days.
03 December 2025
From start to finish we had a smooth process.
02 December 2025
I am absolutely thrilled with me new BMW, the time between ordering it and picking up was great. Communication was amazing from Adrian. And picking up was amazing from the bow and cover on the car, made it truly exciting.
01 December 2025
Jeremy was excellent, he was incredibly helpful to us when selecting our new car. Really impressive customer service skills, very knowledgeable. He also wanted to ensure that we were completely satisfied and that we got the best deal. Very happy.
30 November 2025
We only had contact with Lewis the sales man and he was 11/10. Great person, calm, professional, knowledgeable and tolerant of my millions of questions and emails. One of the best in the industry that man is a great asset.
28 November 2025
Very satisfied, Jeremy and Billy were transparent and so helpful throughout, going above and beyond the sales role.
22 November 2025
10 out of 10 service. Friendly and helpful staff.
19 November 2025
The best customer service I have ever received! I was kept informed throughout the entire process and felt heard! A great asset to your team, thank you Fraser!
19 November 2025
Would have been five stars if the Dashcam I'd ordered had been fitted as it should have been. Other than that one glitch, the process was smooth and easy.
19 November 2025
Friendly courteous and helpful staff during the purchasing and delivery process
18 November 2025
Excellent customer service from the team overall, but particularly Sofiane. Sofiane has been our Sales Executive for the last 3 cars we have purchased. He has great knowledge and enthusiasm for the brand, is so helpful and a genuinely nice person
18 November 2025
Fraser was very patient and helpful throughout the process. I will be returning to him on the future.
08 November 2025
I was given a full explanation about the car I was interested in plus all the products/services available which was very useful to enable me to make my decision
06 November 2025
No complaints
31 October 2025
Customer service excellent and the coffee is amazing!
28 October 2025
Very good
26 October 2025
Good service
19 October 2025
Obviously its a great product but from the initial appointment, deal discussion and agreement, subsequent updates on the progess and final handover I cant fault it. Jeremy was friendly and professional throughout
16 October 2025
Nothing was too much trouble for the team. We felt we were in experienced hands.
14 October 2025
Same comment as above
09 October 2025
Adrian at the dealership was very efficient in arranging the sale and most helpful at handover.
08 October 2025
Very satisfied and kept up to date with Cars progress
02 October 2025
From the initial consultation to the final delivery of my car, Jeremy alan was knowledgeable, attentive, and supportive, ensuring that all my questions were answered clearly.
01 October 2025
Excellent customer service as always, with welcoming and helpful staff to attend to all my needs without being pushy.
30 September 2025
TOTAL LEGEND
30 September 2025
Explained everything clearly
28 September 2025
The X3 is superb, we love it and everyone made us feel welcome , no pressure , no rush.
23 September 2025
Overall great service
22 September 2025
Fraser was our contact at Group1 Southend. He always kept us updated on timeline and presented information in easy to understand format and answered all our queries with patience
18 September 2025
Staff were always helpful, courteous and knowledgeable. Choosing and buying a BMW was a pleasurable experience.
18 September 2025
Top quality service from Jack. There was a courtesy call during the week and I was informed that there was a 5 days free insurance on the car. Purchase was made easy with no pressure,reveal, and "How to Guide" demonstrated by Jack in store was fab
17 September 2025
Sofian helped me get the right deal on my dream car.
16 September 2025
Excellent service and the car is amazing
16 September 2025
Good service, no pushy sales technique, team were happy to help and advise and provided good after sales service.
15 September 2025
Sofiane Khelfa provided excellent customer. Every stage was explained at no point did we feel pressurised. Very contentious.
14 September 2025
Quick, easy, painless
12 September 2025
Oscar Wood was so helpful and went out of his way to ensure everything went smoothly. Even when my existing car that was not a BMW was faulty he tried to help even brought the deliver time of my new car forward. Thanks for a great service
07 December 2025
Because completely satisfied 20
07 December 2025
As above and it only took an hour
07 December 2025
Excellent service crew
07 December 2025
Starting car late
07 December 2025
Unanswered E Mail's Failure to cope with a registered disabled customers needs and frankly l was looking at buying a BMW. Will not now. My complaint/s to date have not been addressed.
06 December 2025
I was impressed
06 December 2025
Same as above
06 December 2025
Overall great service by everyone
06 December 2025
Simple efficient service
06 December 2025
All ok and everything completed.
06 December 2025
Work carried out efficiently and on time. Service staff very professional
03 December 2025
Kept up to date with progress from drop off to collection by Hannah the service advisor.
03 December 2025
because you did what was needed
03 December 2025
Good prompt service
02 December 2025
10
02 December 2025
Received a very high level of service.
02 December 2025
Process was easy and efficient.
02 December 2025
Organisation was excellent.
01 December 2025
When i finally did come to collect my car, the service advisor disappeared for about 20 mins to try and find my keys.
01 December 2025
Dealt with on time, pleasant atmosphere in waiting area, clean car to drive away.
01 December 2025
Ditto as above.
01 December 2025
Completed work in good time & car was returned washed & cleaned.
01 December 2025
Kept me updated
01 December 2025
All questions and and follow ups during the servicing dealth with
01 December 2025
All contact was efficient and polite . Recall repair was booked in without a long lead time , and handled in an exemplary way.
30 November 2025
MOT and brake service completed and ready earlier than promised. Outstanding.
29 November 2025
Faultless
27 November 2025
Good service, fair price
27 November 2025
Ease of booking ,and competant staff.
26 November 2025
No problems from booking to collection
26 November 2025
After my last visit I found the boot of the car left untidy with the boot floor left loose and upside down- the BMW books left scattered. The tyres were replaced, but the pressure was incorrect on the front tyres- had to be adjusted two days later.
25 November 2025
Very professional.
24 November 2025
Issue sorted
24 November 2025
Fast action
24 November 2025
Customer satisfaction is guaranteed nothing is to much trouble and they let you know what is going on
23 November 2025
Leah Meet me with simle and helps until finished the works on the cat with full update about the progress
23 November 2025
Good communication very good service
23 November 2025
I was not for reason given above. I also found that your reception area is not clearly identifiable and was advised I should not have gone to service dept directly. Perhaps you should consider repositioning and making clear where the reception area
23 November 2025
Dishonest. Tyres not swapped from front to back so now need 2 back tyres as well as my old front still usable ones have been disposed of!
22 November 2025
The efficiency stands out. From school and throughout my working life I appreciate uniform and the value of good employees. Impressions count
21 November 2025
They done everything they could to assist me
20 November 2025
The update and service was no 1.
19 November 2025
Good
19 November 2025
Hannah the service representative at the Group 1 BMW garage in Leigh on sea is excellent, great customer service skills.
19 November 2025
Service by the staff was excellent. However I noticed there was suppose to be a complementary wash and foot well clean? That didnt happen.
19 November 2025
Able to wait while vehicle maintenance takes place, like the visual report given on vehicle condition
18 November 2025
Very satisfied, the whole experience was excellent from start to finish. It was nice to see smiling happy faces too. A big thank to Hannah and Vince.
18 November 2025
Great coffee and a biscuit why you wait in the warm while you wait
17 November 2025
Olga is excellent and works hard to give excellent customer service. Great communication and regular updates
17 November 2025
I have purchased a dash cam from yourself and fitted by your technicians, which is all good, but I still can't use a dash cam because the app doesn't work
15 November 2025
All issues completed.
13 November 2025
Did everything I wanted
13 November 2025
Couldn't really fault it
12 November 2025
Very professional and video of faults was very impressive
12 November 2025
My service advisor Leah was very helpful, kept me posted about work being done on my car and did he ber best to save me as much time and money as possible with the options for work that needed doing, tires, etc.
11 November 2025
Great service from representative (Hannah), timely updates provided. Also provided really helpful advice on extended warranty option that I subsequently took up
11 November 2025
She was very polite and friendly. Even came back to work to help resolve an issue with the service light after she had finished her shift as she saw me in the car park
10 November 2025
No concerns.
10 November 2025
Nice comfortable environment to wait. Helpful to receive video of car structure.
10 November 2025
Really pleased with the timescale , and also the videoing of my vehicle which helped me a lot
10 November 2025
I have visited the dealership a number of times this year for service, tyres and MOT and on every occasion the staff have been excellent. I would not hesitate in recommending the BMW dealership in Leigh-on-Sea.
10 November 2025
It was pointed out to me that I only needed an mot and not a service . How many others would have just carried on and completed work not needed ?
10 November 2025
Efficient service. Things ran smoothly.
08 November 2025
Being the owner of an older BMW, I was sceptical about the way I would be treated, but It was no different to if I owned a new car.
08 November 2025
Service carried out efficiently and kept well informed
08 November 2025
As above poor service no respect for the car .
06 November 2025
Excellent service experience.
06 November 2025
More then 48h to give me a diagnostic Went for starting motor and battery replacement and battery cover was not in place, 2 wheel nuts removed from the wheels and find them in the boot Driver window not programmed make it impossible to close the doo
05 November 2025
Took longer than I thought it would but kept informed. I would prefer if I could pay with American Express - many large companies do allow this.
03 November 2025
As above.
03 November 2025
Efficient and comfortable environment while waiting
03 November 2025
Not impressed brake pads replaced no call to check! If this part of service it should be made clear! Also called ahead to ask if they could look at my rear door as cannot open sent form which I completed and told on collection I need to re book!
02 November 2025
The work was completed to a good standard and Holga answered all my queries efficiently.
02 November 2025
Really easy and efficient from first contact to collecting the the car. Staff were polite and professional all the way through
02 November 2025
My car was damaged, nobody reported it
01 November 2025
Kept updated and everything is explained
30 October 2025
Easy process
30 October 2025
I wrote above everything you need to know.
29 October 2025
Resolved the issue with sensors when other "independent specialists" who claimed they knew everything on BMW cars were at loss to find the issue.
28 October 2025
Easy booking and collection, work carried out quickly and efficiently
28 October 2025
Never been disappointed with the service provided
28 October 2025
They completed two 'recalls' on the same day and loaned me a very nice car.
27 October 2025
Problem dealt with in good time. I hope there will be no others like it on my car.
26 October 2025
I got a good deal with my current car. However its first service was problematic. Service wasn't done at collection time. Should have been done first service next day and delivered but it was delivered much later than was stated.
26 October 2025
As above
26 October 2025
Made it simple to drop off and collect courtesy car.
24 October 2025
Very good
24 October 2025
Excellent service. Quick and easy
24 October 2025
Good waiting facilities and informed service information
23 October 2025
Great service
23 October 2025
Vehicle repaired and delivered with periodic notifications
23 October 2025
Service was fine, a problem with a tyre was identified and they managed to find a replacement which was delivered and fitted within the next two working days.
22 October 2025
Personal, professional and prompt
21 October 2025
I was very satisfied with the Group 1.
21 October 2025
Customer service was very good
21 October 2025
Superb. Hannah was off the chart helpful. Same last year but a different person, Leah maybe.... can't remember. They are excellent.
19 October 2025
Service desk staff are professional, personable and always helpful. Hannah at Southend was a fantastic help and a pleasure to deal with.
18 October 2025
Cheerful greeting smiley faces
18 October 2025
Very happy with the service car running better. But do not know if cars are cleaned before service due to finding Abit of grease on drivers side door.
15 October 2025
I had an issue with my car I was looked after by the service team who booked me in , gave me a replacement car and kept me updated on the repairs.
14 October 2025
They went above and beyond to help and get the job done
14 October 2025
My overall experience at Group 1 Southend was good. The staff were helpful and knowledgeable, and the service met my expectations.
14 October 2025
Excellent facilities clean very helpful staff polite and friendly
13 October 2025
Very satisfied with the work done on my vehicle and the friendly way I was treated by the staff.
11 October 2025
Work was OK but nothing special and service wash was only adequate. Plus the WiFi didn't work in the customer waiting area, very annoying when a while you wait service was booked.
11 October 2025
Easy and good service
11 October 2025
I would've liked the option to pay by cash or card. But this dealership has dr used to be cashless and it wasn't mentioned at the time of booking. Customers should be notified that you gave taken away their options.
10 October 2025
Work carried out as planned
09 October 2025
Friendly and efficient service provided by staff members
09 October 2025
Personnel exceptional
08 October 2025
All good
07 October 2025
Service advisor was thorough in getting to understand the requirements of service needed
06 October 2025
staff provided a great service - friendly and helpful
06 October 2025
Staff make you feel special and clearly excellent at their business
05 October 2025
Service how it should always be from a
05 October 2025
Staff managed to fit my vehicle in for MOT at very short notice
04 October 2025
Hannah King is excellent. Nothing is too much trouble for her and she is always polite and professional. She takes her time to explain everything and I never felt that I was being rushed through.
04 October 2025
Overall ok, Leah was very helpful
04 October 2025
You didn't fix my problem it was in for a recall for ERG value after market parts prevented repair supplied original parts still no fix was charged £351.83 I believe you shouldn't have taken the job on! If you knew you wasn't capable.
04 October 2025
As I said Great service as always. If I had one comment it would be the pricing. I've always preferred to use the main dealer for my services plans but you are on the expensive side and I believe that's more to do with the brand than the work.
04 October 2025
From the initial contact to completion of the work I was continually updated
03 October 2025
We are very happy with the actual car service-the mechanic did an excellent job. However, the customer service we received from your server, Max, was completely unacceptable.
01 October 2025
Customer service excellence
01 October 2025
I was welcomed, offered a drink and wasn't made to wait too long
01 October 2025
Generally very good service
30 September 2025
Easy to contact prior to booking the service. Check in was easy and I was made welcome when I arrived then the service was carried out as expected.
30 September 2025
Everything was explained and carried out as expected.
29 September 2025
It was ok but nothing memorable to set apart from other establishments.
29 September 2025
As above.
28 September 2025
Easy to book, but say before service, I xalled up to check, and I received incorrect information. Car was booked for a recall, I booked, sit and wait. When confirmed over the phone say before, I was told the car was booked for all day
28 September 2025
Easy process, booked via app, kept up to date throughout.
28 September 2025
Very efficient
28 September 2025
Was looked after by Hannah King. She was very organised a great communicator and kept me updated throughout. Couldn't fault her level of professionalism.
27 September 2025
Lovely customer service from my service advisor and great hospitality during the wait of carry out the job
26 September 2025
Everything fixed and they have been helpful.
25 September 2025
Call centre issue as called wrong mobile nbr and beached GDPR and she was rude.
24 September 2025
Great customer service by Hannah King
24 September 2025
I am satisfied with service. But interior had some black dirt . My seats and interior side panel had black dirt .
22 September 2025
Great service. Hannah dealt with the logistics superbly and kept me updated throughout.
21 September 2025
Always a joy to go there would not buy from anywhere else .
21 September 2025
Competent staff
21 September 2025
Lady that booked my car in very helpful and polite . I do feel your front desk , can be a little more polite though it's like they were doing me a favour .
21 September 2025
Always provided a very good service, whether buying a car or having one serviced.
21 September 2025
Lovely staff head of business made sure I was happy.
21 September 2025
I have always been very pleased with the service I have received from Olga. She is very attentive and helpful. She always makes my visit to BMW at Southend a very pleasant experience.
20 September 2025
Easy to book the car in, drop off process simple, kept updated and agent great to deal with when collecting the car.
19 September 2025
I have already had a telephone call regarding the service/remedial work carried out by the main dealers. Thank you .
19 September 2025
According to what I was shown on video and the care I received from the lady in the service department.
19 September 2025
Very smooth experience from handover to pick up. Very Friendly, professional and polite staff (Hannah)and competitive pricing.
18 September 2025
Keeped in form all the even little video
18 September 2025
Service was quick and reasonably priced with recent updates
17 September 2025
They are all courteous and professional, really good workmanship
16 September 2025
Very professional,informative,knowledgeable,understanding and caring people ,well done
16 September 2025
Leah was fantastic. She is a credit to Group 1. She explained everything clearly and was happy to seek clarification on anything she didn't have an immediate answer for. She's a keeper. Give her a raise.
15 September 2025
Again well informed and Leah kept me up to date each day
14 September 2025
Very satisfied. Video sent to me clearly indicated the necessary work and no pressure to get it done there and then placed on me, although I did get the work done there and then.
14 September 2025
Very helpful team
14 September 2025
Quick and efficient
13 September 2025
I had a short wait to see an agent but otherwise satisfactory.
13 September 2025
As above.
13 September 2025
Great team.
13 September 2025
Service first class as above.
13 September 2025
I was kept in the loop by every member of the team, the service was exceptional as always.
13 September 2025
Every staff member who I encountered were polite and professional
12 September 2025
Brian the dvisor is alwys helpful amd deseves a five, slightly dissappinted that the MOT took as long as it did.
12 September 2025
Good service and communication
12 September 2025
Great service. With an opportunity for me to work while the service was being carried out.
FIND Group 1 Southend BMW
Address
- Arterial Road, Leigh-on-Sea, Essex, SS9 4XX
Opening Hours
- Mon–Fri:08:30 - 18:00
- Sat:08:30 - 17:00
- Sun:10:00 - 16:00
Phone
- 01702 420111
Address
- Arterial Road, Leigh-on-Sea, Essex, SS9 4XX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01702 820064
Address
- Arterial Road, Leigh-on-Sea, Essex, SS9 4XX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01702 820607
Address
- Unit 6, Airborne Industrial Estate, Leigh-on-Sea, SS9 4EX
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:CLOSED
- Sun:CLOSED
Phone
- 01702 507990
04 December 2025
Jack was very helpful from start to finish. He helped me find the right car for my needs and gave me a good deal that was within budget. The process was very easy and would recommend to anyone looking to get a new car.