Product Safety Enquiry.

PRODUCT SAFETY ENQUIRY.

BMW Group is a multinational organisation with its headquarters in Munich, Germany.

BMW Group vehicles and products supplied for the UK market are subject to extensive safety and regulatory obligations including under the General Product Safety Regulations 2005, the Road Vehicles (Approval) Regulations 2020 and applicable EU regulations.  

BMW (UK) Limited is responsible for the compliance of the BMW Group vehicles and products it imports into the UK with the regulatory safety standards.

BMW (UK) LIMITED’s address is Summit ONE, Summit Avenue, Farnborough, Hampshire, GU14 0FB. 

In case of questions or enquires related to the safety of BMW vehicles or other products please contact us by calling 0370 5050 160 and selecting option 1, or by emailing us at customer.service@bmw.co.uk.

SECURITY ENQUIRIES AND UPDATE PERIODS.

Security issues with the hardware and software of BMW passenger cars purchased in the UK can be reported via: customer.service@bmw.co.uk

Customers will receive an acknowledgement of receipt of their report of security issues within 48 hours and a first status update usually within 7 working days.

Security updates will be provided for new BMW passenger cars for a minimum period of 7 years from the production date as stated in the Certificate of Conformity provided with the vehicle. 

BMW ADVANCED CAR EYE 3.0 / PRO.

Security issues with the hardware and software of the dash cam “Advanced Car Eye 3.0” and “Advanced Car Eye 3.0 Pro” purchased in the UK can be reported via: www.thinkware.com/PSTIpolicy

Customers will receive an acknowledgement of receipt of their report of security issues within 24 hours and a first status update usually within 10 working days.

Security updates will be provided for a minimum period of 3 years from the production date as stated on the product label.